Returns & Help

14-day consumer cancellation period. For most eligible online consumer purchases, tell Kenrika Supplies that you wish to cancel within 14 calendar days of receiving the goods. Once you have told us, you normally have a further 14 days to send the goods back.

This change-of-mind cancellation right is separate from your legal rights if goods are faulty, damaged, not as described or incorrectly supplied.

Before sending anything back

Please contact us before returning an item so we can identify your order and provide the current return instructions. Do not send goods to an address found elsewhere unless Kenrika has confirmed it for that return.

Change-of-mind returns

Where the statutory consumer cancellation right applies, you must tell us within 14 days of receiving the goods. Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning them. Please keep the goods in good condition and only handle them as you reasonably would when examining an item in a shop.

Faulty, damaged or incorrect items

If an item arrives damaged, appears faulty, is not as described or is not what you ordered, contact us as soon as practical with your order details and, where useful, photographs of the issue. Your statutory rights are not limited by the 14-day change-of-mind period.

Full policy

Read our Returns & Refunds Policy for refund timing, exceptions, delivery-cost refunds and information for trade or business purchases.