Last updated: 29 August 2026
At Kenrika Supplies, we want you to be satisfied with your purchase. This policy explains your rights to cancel an order, return unwanted goods and obtain a refund or replacement where goods are faulty.
If you are a consumer purchasing online, you normally have the right to cancel your order within 14 days of receiving your goods.
You must notify us within 14 days of receiving the goods if you wish to cancel. You then have a further 14 days to return the goods to us.
Returned products should be unused, in a resalable condition and, where reasonably possible, in their original packaging.
You may inspect goods in the same way you would reasonably inspect them in a shop. We may reduce a refund where goods have been handled beyond what is necessary to establish their nature, characteristics and function and their value has been reduced as a result.
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning unwanted goods.
Please obtain proof of postage when returning an item.
Certain products may be exempt from cancellation or return rights where permitted by law. This can include:
This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If you receive an item that is damaged, faulty, incorrect or materially different from its description, please contact us as soon as possible at office@kenrika.co.uk.
Please include your order number and, where appropriate, photographs showing the issue.
Where applicable, we will offer an appropriate remedy, which may include a refund, repair or replacement.
Once we receive and inspect an eligible return, we will process the refund to the original payment method.
For valid consumer cancellations, we will refund the price paid for the goods and the cost of our standard delivery service where required by law. Additional amounts paid for premium or expedited delivery may not be refundable beyond the cost of our standard delivery option.
We may wait until the returned goods have been received, or until you provide evidence that they have been sent back, before issuing a refund.
Banks and payment providers may take additional time to show a completed refund in your account.
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at office@kenrika.co.uk or call +44 7568 470957.
We will try to cancel the order before shipment, although this cannot be guaranteed once processing has begun.
Please contact us before sending a return.
Returns should be sent to:
Kenrika Supplies
Sandwich Marina
Sandwich Industrial Estate
Sandwich
CT13 9LY
United Kingdom
Please include your name and order number with your return.
Nothing in this policy limits your statutory rights.